Shipping Policy

At BestFsernds, we strive to provide a seamless and efficient shopping experience. Our goal is to ensure that your orders are delivered safely and on time. Below, you will find all the essential details about our shipping process.

1. Shipping Methods & Rates

We offer two shipping options to meet your needs, whether you prefer cost-effective delivery or a faster service.

Standard Shipping

• Estimated Delivery Time: 7-15 business days
• Cost: $12.59 (Free for orders over $60)
• Details: Our Standard Shipping option is an affordable way to receive your order. If you’re not in a rush, this is a great choice. Additionally, we offer free standard shipping on orders over $60, making it an excellent option for larger purchases.

Expedited Shipping

• Estimated Delivery Time: 3-7 business days
• Cost: $20.00
• Details: Need your order sooner? Our Expedited Shipping option prioritizes processing and delivery, ensuring your items arrive faster. This is ideal for urgent orders or time-sensitive purchases.

2. Order Processing

• Orders are processed within 1-3 business days (Monday – Friday, excluding weekends and holidays).
• You will receive an email confirmation once your order has been shipped, including tracking details.

3. Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing your tracking number. You can use this number to track your package and receive real-time updates on its journey.

4. Lost or Damaged Items

We take every precaution to ensure your order arrives safely. However, if your item is lost or damaged in transit, please contact us immediately at [email protected]. Our team will work with the carrier to resolve the issue as quickly as possible and arrange for a replacement or refund.

5. Domestic & International Shipping

• Domestic Shipping: We currently ship within the United States only.
• International Shipping: At this time, we do not offer international shipping. However, we are actively working on expanding our services. Stay tuned for updates.

6. Shipping Address

It is important to provide an accurate and complete shipping address when placing an order. BestFsernds is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete addresses. Please ensure that your address includes all necessary details, such as apartment, suite, or unit numbers.

7. Free Shipping Promotions

We occasionally run free shipping promotions. These promotions apply to Standard Shipping within the United States and may have specific terms and conditions. Please check for active promotions during checkout.

8. Customs & Duties (If Applicable)

For orders within the United States, customs and duties do not apply. If we expand to international shipping in the future, customers will be responsible for any applicable duties, taxes, or customs fees imposed by their country.

9. Customer Support

For any shipping-related inquiries, tracking assistance, or delivery concerns, please reach out to our customer support team.

Contact Information:

• Email: [email protected]
• Phone: +1 510-397-4089
• Address: 9511 Linda Ln, Cypress, CA 90630, United States

We are committed to providing excellent customer service and will do our best to address any concerns or questions.

Thank you for choosing BestFsernds—we appreciate your trust and look forward to serving you!