Refund and Returns Policy

At BestFsernds, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to assist you with a smooth and hassle-free return and refund process. Please read our refund policy carefully.

Returns & Refunds

We accept returns within 30 days of delivery, provided the following conditions are met:

• The item is unused, unwashed, and in its original packaging.
• The product is in resalable condition, without any stains, damages, or alterations.
• The return request is made within 30 days of receiving the order.

Once we receive your return and inspect the item, we will process your refund. Refunds will be credited to your original payment method within 5-10 business days after approval.

Non-Refundable & Non-Returnable Items

Some items are not eligible for return or refund, including:

• Final sale or clearance items
• Customized or personalized tablecloths
• Items that have been used, washed, or damaged after delivery

Return Process

1. Initiate a Return

   • Contact us at [email protected] with your order number and reason for return.
   • Our team will guide you through the return process.

2. Ship the Item

   • Pack the item securely in its original packaging.
   • Ship the return using a trackable shipping service (customers are responsible for return shipping costs unless the item is defective or incorrect).

3. Processing Your Refund

   • Once we receive and inspect your return, we will notify you via email.
   • Approved refunds will be issued within 5-10 business days to your original payment method.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, please email us at [email protected] with photos of the issue.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

1. Check your bank or credit card statement.
2. Contact your payment provider, as processing times may vary.
3. If you still have not received your refund, email us at [email protected] for assistance.

Order Cancellations

• Orders can only be canceled before they are shipped.
• If your order has already been processed and shipped, you will need to follow the return process after receiving the item.

Contact Us

For any refund or return inquiries, feel free to contact our customer support team.

• Email: [email protected]
• Phone: +1 510-397-4089
• Address: 9511 Linda Ln, Cypress, CA 90630, United States

We appreciate your trust in BestFsernds and are committed to providing a hassle-free shopping experience.